Privacy Policy

At Coal Camp Microfinance Bank, the trust you place in us matters just as much as the money you keep with us. This policy explains, in plain terms, what personal information we collect, why we collect it, and the choices you have. Please take a moment to read it.

Who we are

Coal Camp Microfinance Bank is a microfinance bank licensed by the Central Bank of Nigeria, with customer deposits insured by the Nigeria Deposit Insurance Corporation (NDIC). When this policy says "we", "us" or "the Bank", we mean Coal Camp Microfinance Bank.

The information we collect

Most of the information we hold is information you give us yourself when you open an account, apply for a loan or use our services. This typically includes:

• Your name, photograph, date of birth and gender;
• Contact details such as your address, phone number and email;
• Identification details, including your Bank Verification Number (BVN), National ID, voter's card, driver's licence or international passport;
• Financial information such as your income, transactions and account balances;
• Details of any referees or guarantors you provide.

We also collect a small amount of information automatically when you visit our website, such as your device type and pages you view, mostly through cookies. You can read more in our Cookie Policy.

How we use your information

We only use your information for reasons that are fair and expected, including to:

• Open and operate your account and process your transactions;
• Assess and manage loan and credit applications;
• Verify your identity and meet our "Know Your Customer" obligations;
• Keep your money and our systems safe from fraud;
• Respond to your questions and improve the way we serve you;
• Meet the requirements of the CBN, NDIC and other regulators.

When we share your information

We do not sell your personal data, and we never share it carelessly. We may share it only where necessary with our regulators, licensed credit bureaux, and trusted partners who help us run our services, such as payment processors and technology providers. Each of them is required to protect your information and use it only for the purpose we agreed.

Keeping your information safe

We protect your data with a mix of physical, electronic and procedural safeguards, and we train our staff to treat it with care. While no system can promise perfect security, we work hard to keep yours protected and to act quickly if anything ever goes wrong.

How long we keep it

We keep your information for as long as you bank with us and for a further period afterwards, as required by law and by our regulators. When it is no longer needed, we dispose of it securely.

Your rights

In line with the Nigeria Data Protection Act, you have the right to ask for a copy of the information we hold about you, to have it corrected if it is wrong, and, in certain cases, to ask us to delete it or stop using it. To exercise any of these rights, simply get in touch using the details below.

Changes to this policy

From time to time we may update this policy to reflect changes in the law or in the way we work. When we do, we will post the revised version here with a new date.

Talk to us

If you have any questions about your privacy or how we handle your data, please reach us at info@coalcampmfb.com or call (+234)(0)8063311103,(+234)(0)8075191009. We are happy to help.